Our products are all digital products. After your purchase, you will be taken to a webpage to download your purchased product(s). You will also receive an email with instant download access.

Whether you need help entering the information or want someone to look over your sales copy, we're here for you!

You can always reach out to our support team via email at hello@startupsociety.shop or use the contact form on our Contact page.

At The Startup Shop, we want you to feel confident in your purchase. That’s why we offer a 7-day, no-questions-asked, full refund policy on all of our digital products. If you are not completely satisfied with your purchase for any reason, you can request a full refund within 7 days of your purchase—no explanations required.

How to Request a Refund

To request a refund, simply email us at hello@startupsociety.shop within 7 days of your purchase and include the following:

Your full name

Your order number

Once we receive your request, we will process your refund within 3 business days—no hassle, no hoops. Your refund will be issued to the original payment method.

Our Commitment to You

We believe in the value of our digital products and stand behind their quality. Our 7-day risk-free refund policy is designed to give you peace of mind when making a purchase. If you have any questions or need assistance, please don’t hesitate to reach out to us at hello@startupsociety.shop.

Thank you for choosing The Startup Shop!

First, double-check your inbox (and your spam or promotions folders) for an email from hello@startupsociety.shop with your download link. If you still can’t find it, no worries! Just reply to this email with the email address you used for your order OR send us your order number, and we’ll locate your purchase and resend the download link right away.

Great question! Yes, you can access your digital product on multiple devices, such as your laptop, tablet, and phone. Once you download the file, you can save it and open it on any device you prefer.

If you ever need to re-download your product, just use the link in your purchase confirmation email. And if you need any help, feel free to reach out!

Thanks for reaching out! Most of our digital products are provided in common formats like PDF, Google Docs, and Canva templates, so they can be easily opened and edited using free or widely available software.

If a product requires a specific tool (like Canva or Google Docs), we’ll mention it in the product description. Contact us if you have a specific product in mind, and we'll be happy to confirm what you need!

That’s a great question! We’re always working to improve our products. If we release updates or make significant improvements, we’ll send them to past buyers at no additional cost.

You’ll receive an email notification if an update is available. If you ever lose access to your product or need the latest version, just let us know—we’re happy to help!

We’re glad you’re enjoying our product! Each purchase grants one personal or business license for your own use. You are welcome to share it with people who work for you. However, sharing our products with anyone (including your customers) or reselling them is against our terms of service, so please do not do either of those things.

If you know someone else who would benefit from this product, feel free to share our website with them so they can grab their own copy!

Thanks for your interest! While our products are designed as ready-to-use templates, we do offer limited customization options for select templates. If you’re looking for something custom, let us know what you need, and we can share more details on how we can help!

Absolutely! Most of our templates are fully customizable, so you can edit the colors, fonts, text, and layout to match your brand’s style.  Let me know if you have a specific product in mind, and I’d be happy to confirm what you need!

If you need any help figuring out how to customize your template, feel free to ask—we’re happy to assist.

Great question! Our digital products are for personal and business use, meaning you can use them in your own business. However, they cannot be resold, redistributed, or used as a service deliverable for clients unless you purchase a Commercial License.

If you need a license to use this product in your client work, let us know—we'd be happy to provide more details!

Yes! If you’ve purchased an individual template and later decide you’d like to upgrade to a bundle or a higher-tier version of the product, we’d be happy to apply your original purchase amount as credit toward the upgrade (within 30 days of your original purchase).

Just send us a message, and we’ll get you set up with the upgrade at a discounted price!

At this time, our digital templates and resources are available for one-time purchase only, but we do occasionally offer bundled discounts and special promotions.

We’re always here to help! If you have any questions or need support, you can:

1. Email us at hello@startupsociety.shop
2. Fill out the contact form on our website

We aim to respond within 24–48 hours on business days.